STANDARD TERMS AND CONDITIONS FOR PROMOTIONS AND BONUS AMOUNTS:
These Standard Terms and Conditions for Promotions and Bonus Amounts (“Promotion and Bonus Terms”) are applicable to the poker websites and applications (together the “Platform”) operated by Esperanza Gaming Private Limited (the “Company”).
Additional terms and conditions may exist for specific offers/ promotions. These will be displayed on the Platform, and/ or the publication where the offers/ promotions were advertised. It is the Users’ responsibility to familiarize themselves with any additional terms and conditions for individual promotions.
- Winners of any promotions are required to mandatorily share their Permanent Account Number (PAN) details and valid and updated address proof in order to process any rewards earned under the promotion.
- Unless specified in any promotion-specific terms, the Company shall process any rewards, prizes, winning amount etc. earned under any Promotion within a period of fifteen (15) working days. All prizes are subject to deduction of any applicable taxes, costs, and/or levies that be exclusively borne by the winner of any Promotion.
- The decision of the Company with respect to all aspects of a promotion shall be final and binding and no correspondence shall be entertained in this regard.
- The Company reserves the right to extend, cancel, discontinue, prematurely withdraw, change, alter or modify any promotion/offer or any part thereof at its sole discretion at any time during its validity as may be required in view of business exigencies and/or changes by regulatory authority and/or statutory changes and such shall be binding on the participants of the promotion.
- Participation in a promotion shall be treated as unconditional acceptance by the participant to all the applicable terms and conditions mentioned herein.
- Any promotion shall be subject to guidelines/directions issued by any relevant legal/statutory authority from time to time.
- Complimentary or bonus amounts credited by the Company (“Bonus Amounts“), if any, into a User account as part of any promotions or as part of the Platform’s “VIP Program” may only be used to participate or play in the Games.
- Users are not entitled to and agree not to, withdraw and/or transfer any Bonus Amounts except as specifically permitted in any additional terms and conditions set forth in each Bonus Amounts offering. In particular, Bonus Amounts cannot be transferred to other User Accounts.
- The Company reserves the right to forfeit any Bonus Amounts credited to a User if the User does not use them within the period of time specified with each Bonus Amount offering. Unless specified otherwise with respect to any Bonus Amount offerings, all unutilized Bonus Amounts credited into a User Account shall expire within sixty (60) days of being credited.
- Bonus Amounts are set to one per: person, family, household, geographic address, mailing address, email address, credit card number, bank account, and shared computer environment (unless otherwise decided by the Company). This limitation applies across all affiliations, subsidiaries, and partnerships of the Company.
- The Company reserves the right to end any promotional offer at any time, without providing notice, reason, or justification. It also reserves the right to deny the credit of any Bonus Amounts to any Users or any group of Users, at any time, without providing notice, reason or justification.
- The Bonus Amount must generate the required revenue before it can be withdrawn from the Users account. Bonus Amounts are subject to certain restrictions and will not be immediately available for withdrawal until the terms and conditions of such Bonus Amount offerings are fully met.
- If two separate websites or properties that form a part of the Platform are running the same promotion, a User may only avail of the promotion on one of the websites/properties.
- With respect to bonus promotions which require a User to credit real money into his/her User Account, the amount credited as well as the subsequently credited Bonus Amount, is to be used, placed or played in one or more Games within two months at least once or several times, as specified at the time of availing of the Bonus Amount offering, before a payout can be transacted. With respect to other promotions, such as marketing promotions, the terms of such promotions may require a User to play with his/her Bonus Amount for a certain number of times before such User becomes eligible to withdraw any winnings that are won as a result of using the Bonus Amounts.
- The Company reserves the right to selectively offer promotions, Bonus Amounts, and special invitations to a subset of Users. The Company is not obligated to disclose the criteria by which Users are selected for such offers, nor extend the offer to any User outside the chosen subset.
- Users who win any promotions or are awarded any Bonus Amounts by the Company pursuant to such promotions hereby provide the Company with permission to use their name, images and likeness to promote the Company, its Platforms, or its Services, without further compensation. Such Users also agree to assist the Company in promoting the Platform and interact with the press as instructed by the Company.
- Any real money which is credited to a User Account or paid to a User as a result of an error shall be deemed to be held by the User on trust for the Company and shall be immediately repaid to the Company when a demand for payment is made by the Company to such User. Where such circumstances exist, if a User has real money in his/her User Account, the Company may reclaim the real money from such User account pursuant to the demand for repayment, with notification to the User. The Company agrees that it shall use all reasonable endeavors to detect any errors and inform Users as soon as reasonably practicable.
- The Company reserves the right to correct any error made on a bet placed in a Game and re-settle the same at the correct terms which were available or should have been available through the Platform at the time that the bet was placed in a Game and the bet in the Game will be deemed to have taken place on the terms which were usual for that bet.
- Even if one or more provisions of these Promotion and Bonus Terms are held to be unenforceable under applicable law(s), the remainder of these Promotion and Bonus Terms shall be valid and enforceable.
- These Promotion and Bonus Terms shall be governed by Indian law. All disputes arising out of this offer shall be subject to the jurisdiction of courts at Mumbai, India.